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2019 Schedule Builder | 2020 Coming Soon

View, browse, and sort the ever-growing list of sessions by pass type, track, and format. With this Schedule Builder, you can build your schedule in advance and access it during the show via export or with the mobile app, once live. For your schedule to sync properly with the mobile app, be sure to login to Schedule Builder with the same email address you used to register for Interop 2019.

Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend. Please note that adding a session into your agenda does NOT guarantee you a seat to the session.

Tickets Make Operations Work Unnecessarily Miserable

Damon Edwards (Co-Founder, Rundeck, Inc.)

Location: Grand Ballroom C

Date: Wednesday, May 22

Time: 1:30pm - 2:20pm

Pass type: All Access, Conference - Get your pass now!

Track/Topic: DevOps, IT Strategy

Format: Conference Session

Vault Recording: TBD

CASE STUDY: Ticket-driven request queues have become the default way of working in operations for a long time and are the cornerstone of most operations management and ITSM strategies. But what if ticket queues are actually the source of much of the dysfunction, bottlenecks, and capacity issues that have traditionally plagued our organizations? This session will examine the dark side of ticket queues, including hidden costs and how they undermine DevOps and SRE transformations. Then we’ll explore alternative strategies high-performing operations organizations use to minimize dependence on tickets queues.

Presentation File