Schedule Builder

View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live.

Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend. Please note that adding a session into your agenda does NOT guarantee you a seat to the session.

SRE and DevOps Need Agile ITSM

Jayne Groll (CEO, DevOps Institute)

Date: Thursday, May 23

Time: 2:30pm - 3:20pm

Pass type: All Access, Conference - Get your pass now!

Track/Topic: DevOps, IT Strategy

Audience: Intermediate

Format: Conference Session

Vault Recording: TBD

Audience Level: Intermediate

Site Reliability Engineers and DevOps professionals execute many processes in their daily work including Incident, Problem, Change and Service Level Management. However, the command and control approach to ITSM doesn't work for SRE and DevOps. ITSM processes in the modern age have to be fast, adaptable, enabling and responsive. While they have to provide "just enough" control for governance, risk and compliance, they can also be streamlined, automated and broken into microprocesses in order to reduce toil. This session will look at the relationship between SRE, DevOps and ITSM and provide tangible insight into reimagining key processes by optimizing models.