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2019 Schedule Builder | 2020 Coming Soon

View, browse, and sort the ever-growing list of sessions by pass type, track, and format. With this Schedule Builder, you can build your schedule in advance and access it during the show via export or with the mobile app, once live. For your schedule to sync properly with the mobile app, be sure to login to Schedule Builder with the same email address you used to register for Interop 2019.

Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend. Please note that adding a session into your agenda does NOT guarantee you a seat to the session.

SRE and DevOps Need Agile ITSM

Jayne Groll (CEO, DevOps Institute)

Location: Grand Ballroom G

Date: Thursday, May 23

Time: 2:30pm - 3:20pm

Pass type: All Access, Conference - Get your pass now!

Track/Topic: DevOps, IT Strategy

Format: Conference Session

Vault Recording: TBD

Site reliability engineers and DevOps professionals execute many processes in their daily work, including incident, problem, change, and service-level management. However, the command and control approach to ITSM doesn't work for SRE and DevOps. ITSM processes in the modern age have to be fast, adaptable, enabling, and responsive. While they have to provide "just enough" control for governance, risk, and compliance, they can also be streamlined, automated, and broken into microprocesses in order to reduce toil. This session will look at the relationship between SRE, DevOps, and ITSM and provide tangible insight into reimagining key processes by optimizing models.

Presentation File