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Jayne Groll (CEO, DevOps Institute)
Date: Thursday, May 23
Time: 3:30pm - 4:20pm
Pass type: All Access, Conference - Get your pass now!
Track/Topic: DevOps, IT Strategy
Format: Conference Session
Vault Recording: TBD
Audience Level: Intermediate
SREs and DevOps professionals
execute many processes in their daily work including
Incident, Problem, Change and Service Level Management.
However, the command and control approach to ITSM doesn't
work for SRE and DevOps. ITSM processes in the modern age have to be
fast, adaptable, enabling and responsive. While they have to
provide "just enough" control for governance, risk and
compliance, they can also be streamlined, automated and
broken into microprocesses in order to reduce toil. This
session will look at the relationship between SRE, DevOps and ITSM
and provide tangible insight into reimagining key processes
by optimizing models.