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Power to the People: Making Project Management Customer-Centric

Charles Villanyi Bokor (Strategic Management Consultant, The CERP Group)

Location: Grand Ballroom G

Date: Thursday, May 23

Time: 9:00am - 9:45am

Pass type: All Access, Conference - Get your pass now!

Track/Topic: IT Strategy, Professional Development

Format: Conference Session

Vault Recording: TBD

Customer-centric project management (CCPM) is defined as the continuous re-examination, evolution, and integration of organizational strategy, desired outcomes, stakeholders' vital needs and expectations, business processes, and project development methodology into the enabling technology project's mandate and deliverables. This is to produce deliverables/outputs that are fit for the purpose and can be leveraged to achieve the intended outcome. When approved by executives, CCPM engages stakeholders to define the outcome and, continuously during the project development life cycle, enhance the vital requirements that define the output to be produced. It is often viewed by IT as involving "them" in what "we" do.

Key Takeaway: A methodology for managing projects that keeps the customer at the center, improving alignment and accountability.

Presentation File

Bokor_Power_to_the_People.pptx