Schedule Builder

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Power to the People: Making Project Management Customer-Centric

Charles Villanyi Bokor (Strategic Management Consultant, The CERP Group)

Date: Thursday, May 23

Time: 9:00am - 9:45am

Pass type: All Access, Conference - Get your pass now!

Track/Topic: IT Strategy, Professional Development

Audience: Intermediate

Format: Conference Session

Vault Recording: TBD

Audience Level: Intermediate

Customer-centric project management (CCPM) is defined as the continuous re-examination, evolution and integration of organizational strategy, desired outcomes, stakeholders' vital needs and expectations, business processes, and project development methodology, into the enabling technology project's mandate and deliverables. It is to produce deliverables/outputs that are fit for the purpose and can be leveraged to achieving the intended outcome. When approved by executives, CCPM engages stakeholders to define the outcome and continuously during the project development lifecycle, enhance the vital requirements that define the output to be produced. It is often viewed by IT as involving "them" in what "we" do.

Key Takeaway: A methodology for managing projects that keeps the customer at the center, improving alignment and accountability.