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Make Your Project Management Customer Centric

Charles Villanyi Bokor (Strategic Management Consultant, The CERP Group)

Date: Thursday, May 23

Time: 9:00am - 9:45am

Pass type: All Access, Conference - Get your pass now!

Track/Topic: IT Strategy, Professional Development

Audience: Intermediate

Format: Conference Session

Vault Recording: TBD

Audience Level: Intermediate

Customer-centric project management (CCPM) is defined as the continuous re-examination, evolution and integration of organizational strategy, desired outcomes, stakeholders' vital needs and expectations, business processes, and project development methodology, into the enabling technology project's mandate and deliverables. It is to produce deliverables/outputs that are fit for the purpose and can be leveraged to achieving the intended outcome.

CCPM is based on empirical observations and current literature on project management and requirements change management, as well as on limited trials and test. When approved by executives, CCPM engages stakeholders to define the outcome and continuously during the project development lifecycle, enhance the vital requirements that define the output to be produced. It is often viewed by IT as involving "them" in what "we" do. CCPM focuses less on how we meet estimated schedules or costs and more on what are the vital outputs so corporations can create business value. It is not new, but this return to the obvious requires a cultural shift, and holds the involved senior executives, system owners, business analysts and the project manager accountable.