The Government Concierge: How AI Chatbots Make Governments More Accessible and Efficient


Bratton Riley (Founder and CEO, Citibot, Inc)

Location: Jamaica

Date: Thursday, May 3

Time: 4:00pm - 4:50pm

Pass Type: All Access, Conference

Format: Conference Session

Track: Government

Audience: Introductory

Vault Recording: TBD

Audience Level: Introductory

Local government leaders want to make city and county hall more open and accessible while simultaneously getting pressure to do more with less. Consequently, customer service and citizen-facing portals like websites and apps are not meeting citizens' customer service expectations. SMS chatbots that enable citizens to ask questions, report issues, send messages, and solve problems in real time can help solve that problem. This session will discuss case studies on how Citibot is becoming the “concierge” for citizens interacting with their government through SMS and social media messenger apps, as it leverages the AWS AI platform and integrates into government CRM and other software systems through its open API.

Presentation File