Swinging the Pendulum: Balancing the Packaged Software Portfolio with Custom Development


Jeff Stovall (CIO, City of Charlotte, NC)

Location: Jamaica

Date: Wednesday, May 2

Time: 3:00pm - 3:50pm

Pass Type: All Access, Conference

Format: Conference Session

Track: Government

Conference Journey: IT Manager/Executive

Audience: Intermediate

Vault Recording: TBD

Audience Level: Intermediate

Since Y2K, many local governments have moved away from internal development to fully embrace packaged applications as their primary means of software delivery. However, in recent years, the pendulum may have swung too far, leaving IT departments too depleted in modern development capabilities. This session will discuss the drivers to add more custom developed software back to the portfolio, the hurdles and pitfalls, and how to roadmap an approach with greater balance to meet current resident and intra-governmental needs.

Presentation File