Organizational Change Management for Digital Services in Government: What Works and What Doesn’t


Carrie Bishop (Chief Digital Services Officer, City and County of San Francisco)

Location: Jamaica

Date: Friday, May 4

Time: 11:00am - 11:50am

Pass Type: All Access, Conference

Format: Conference Session

Track: Government

Vault Recording: TBD

Making digital services is the easy bit, changing organizations is the real challenge. With experience of digital transformation in the UK and USA, this talk will cover approaches to making change happen - and making it stick. The session will include the work San Francisco is doing to create digital services, and the lessons learned as the city’s digital transformation develops.